GET A HELPING OF THAT GOOD OL’ TEXAS HOSPITALITY
customer service
At Big Tex Ordnance, we believe that you deserve both exceptional products & service. That’s why our customer support is second to none.
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- FAQ
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Need help with your order or have a question?
Please use the form below to contact us and we will get back to you as soon as possible!
SET YOUR DEPARTMENT UP FOR SUCCESS.
AGENCY PURCHASES
At Big Tex Ordnance, we know how important it is to have the right equipment to complete the mission, and we strive to provide that equipment to Units, Departments, and Agencies around the country.
get an agency account
THIRD-PARTY LOGISTICS, OR 3PL, IS ALL ABOUT OPTIMIZING SUPPLY CHAINS.
3PL SERVICES
With our expertise, technology, and network, we streamline your operations, reduce costs, and enhance efficiency. We handle the logistics so that you can focus on growing your business without the hassle of managing the intricacies of transportation, warehousing, and distribution.
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Frequently Asked Questions
We have provided a FAQ that answers a vast majority of the questions we recieve to save you some time, please check it our prior to sending us an E-Mail.
After you have placed your order, you will receive a confirmation email. Please reply to that email with the name and contact info of your FFL. (or email it to: customerservice@bigtexordnance.com and include your order number.)
You can put any address you want at checkout. We will change it prior to shipment.
For more information about buying a firearm online, please check out THIS HELPFUL ARTICLE.
Glock frames are considered a firearm and must be shipped to an FFL in your state of residence. For more information about buying a firearm online, please check out THIS HELPFUL ARTICLE.
We want you to be 100% satisfied with your order. If for whatever reason you’re not happy with it you can send it back to us and we’ll issue a FULL refund and even pay the shipping both ways (UPS & FedEx shipping are non-refundable). Use the form at the bottom of the page to submit your return request and we will send a prepaid label that you can use to return the items to us.
Items must be in new condition without any signs of use or wear, items that are received with damage to the item or damaged packaging may incur a 15% restocking fee.
The return process must be started within 45 days of you receiving your order.
Certain items like firearms, suppressors or ammo cannot be returned.
We ship most items via USPS. Sometimes they take a while to update tracking. Please allow up to 48 hours for tracking to update or show up in their system. It is not uncommon for USPS to miss scanning a package at one or more facilities. Sometimes a package will show “in transit” for several days without updating or won’t show any movement until it reaches the destination facility. This is completely normal and it usually means your package is delayed due to weather, holiday surge or other circ*mstances. 99 times out of 100 the package shows up at the next facility in route within a few days.
If you need to contact USPS about your package you can reach them at: 1-800-275-8777.
*NOTE: This policy has been temporarily suspended until further notice as per 01/28/2024 due to on-going USPS shipping delays affecting the Houston area. Shipping issues will be evaluated on a case-by-case basis.
Our policy is that if a package goes 10 business days without any updates to tracking, we will consider the package officially lost and issue a replacement. We’ll send a new package with all of the contents of your original order to you at no cost! We’ll also include a return label in case the original package shows up.
If more than 10 business days have gone by without any tracking updates, please email us (customerservice@bigtexordnance.com) with your order number and we’ll get the new package sent out ASAP.
Gen 3 Glocks are the only Glocks that we can send to California unless you are LE. Some FFLs will accept Gen 3 pistol frames and others will not. Make sure to contact your dealer before ordering to verify that they will accept the transfer.
FFLs are public information and not some super secret. You Can download a copy of our FFL here: https://www.bigtexordnance.com/our-ffl/
Yes, if you are a dealer and have an FFL click here.
Yes it will if it is a NON FFL item! FFL transfers take a little more time to process and will ship as soon as the process is complete.
We’re Here to help
NEED HELP with
AN FFL ORDER?
If your order contained a pistol, rifle, suppressor or frame we have to ship it to an FFL in your state of residence. Learn more about FFL orders by reading our instruction guide.
FFL instructions
OUR FFL
IN-STORE PICKUP IS
NOW AVAILABLE
Now you can pick up your order at the new BTO Range and Training Center located at:
13748 Hwy 105 W Conroe, TX 77304!
Learn More
DON’T SWEAT THE SMALL STUFF
NEED HELP with
AN FFL ORDER?
If your order contained a pistol, rifle, suppressor or frame we have to ship it to an FFL in your state of residence. Learn more about FFL orders by reading our instruction guide.
FFL instructions
OUR FFL
IN-STORE PICKUP
IS NOW AVAILABLE
Now you can pick up your order at the new BTO Range and Training Center located at:
13748 Hwy 105 W Conroe, TX 77304
Learn MORE
is this page helpful?
Your feedback helps us improve your experience on our site. Let us know what you think!
SHIPPING & RETURN questions
100% Satisfaction Guarantee & Hassle Free Returns.
If for whatever reason you’re not happy with it you can send it back to us and we’ll issue a FULL refund and even pay the shipping both ways (UPS & FedEx shipping are non-refundable).
We want you to be 100% satisfied with your order. If for whatever reason you’re not happy with it you can send it back to us and we’ll issue a FULL refund and even pay the shipping both ways (UPS & FedEx shipping are non-refundable). Use the form at the bottom of the page to submit your return request and we will send a prepaid label that you can use to return the items to us.
Items must be in new condition without any signs of use or wear, items that are received with damage to the item or damaged packaging may incur a 15% restocking fee.
The return process must be started within 45 days of you receiving your order.
Certain items like firearms, suppressors or ammo cannot be returned.
We ship most items via USPS. Sometimes they take a while to update tracking. Please allow up to 48 hours for tracking to update or show up in their system. It is not uncommon for USPS to miss scanning a package at one or more facilities. Sometimes a package will show “in transit” for several days without updating or won’t show any movement until it reaches the destination facility. This is completely normal and it usually means your package is delayed due to weather, holiday surge or other circ*mstances. 99 times out of 100 the package shows up at the next facility in route within a few days.
If you need to contact USPS about your package you can reach them at: 1-800-275-8777.
*NOTE: This policy has been temporarily suspended until further notice as per 01/28/2024 due to on-going USPS shipping delays affecting the Houston area. Shipping issues will be evaluated on a case-by-case basis.
Our policy is that if a package goes 10 business days without any updates to tracking, we will consider the package officially lost and issue a replacement. We’ll send a new package with all of the contents of your original order to you at no cost! We’ll also include a return label in case the original package shows up.
If more than 10 business days have gone by without any tracking updates, please email us (CustomerService@BigTexOutdoors.com) with your order number and we’ll get the new package sent out ASAP.
return / exchange request
is this page helpful?
Your feedback helps us improve your experience on our site. Let us know what you think!
