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1
Identify your hospitality strengths and weaknesses
2
Learn from the best practices and examples
Be the first to add your personal experience
3
Practice your hospitality skills in different situations
4
Reflect on your hospitality experiences and outcomes
Be the first to add your personal experience
5
Seek feedback and support for your hospitality skills
Be the first to add your personal experience
6
Celebrate your hospitality successes and rewards
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7
Here’s what else to consider
Hospitality is a skill that can help you create positive impressions, build rapport, and deliver excellent service to your customers, clients, and colleagues. Whether you work in a hotel, restaurant, event, or travel industry, or any other sector that involves interacting with people, hospitality can make a difference in your career success and satisfaction. In this article, you will learn how to develop your hospitality skills and use them to advance your career.
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- Levi Gee 2
1 Identify your hospitality strengths and weaknesses
The first step to developing your hospitality skills is to assess your current level of performance and identify your strengths and weaknesses. You can do this by asking for feedback from your managers, peers, and customers, or by taking online tests or self-assessments. Some of the key hospitality skills you should evaluate are communication, empathy, problem-solving, teamwork, adaptability, and attention to detail. Once you know where you excel and where you need improvement, you can set realistic and specific goals for your skill development.
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- Raman Grover Managing Director - Soft Sensations Pvt. Ltd.
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There are many ways to develop your hospitality skills to advance your career. Here are a few tips:1. Identify your strengths and weaknesses. 2. Set specific goals.3. Take advantage of training and development opportunities. 4. Network with other hospitality professionals.Here are some specific hospitality skills that you can develop to advance your career:1. Communication skills. 2. Customer service skills.3. Problem-solving skills. 4. Teamwork skills. 5. Leadership skills.By developing your hospitality skills, you can increase your chances of success in your career. You will be more marketable to potential employers, and you will be better equipped to handle the challenges and rewards of working in the hospitality industry.
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We all have our skill set, they are all different to each other in some ways, just as we are unique. First you must look back on where, when and whom you learnt these skills from. Were they service standards from a company? Teachings of a Mentor/Manager? Advice from a colleague or simply a lesson you taught yourself by situational experience. Afterwards, you may want to seek feedback or look internal at where you think / feel you're at. Once accessed, it's time to plan how to improve weaknesses or reinforce strengths. Ask for help and use your learning styles to make your learning enjoyable and efficient.This will take time to understand yourself, so be patient and keep positive, remember you're on your way to where you need to be!
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2 Learn from the best practices and examples
The next step to developing your hospitality skills is to learn from the best practices and examples in your industry and beyond. You can do this by observing and interacting with hospitality professionals who inspire you, such as your mentors, role models, or industry leaders. You can also read books, articles, blogs, podcasts, or watch videos that showcase hospitality excellence and share tips and insights. You can also attend workshops, seminars, webinars, or courses that teach you the latest trends and techniques in hospitality.
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3 Practice your hospitality skills in different situations
The third step to developing your hospitality skills is to practice them in different situations and scenarios. You can do this by applying what you learned from the previous step to your daily tasks and interactions. You can also seek out new opportunities and challenges that require you to use your hospitality skills, such as volunteering, networking, or taking on extra responsibilities. You can also create your own simulations or role-plays with your colleagues or friends to test your skills and get feedback.
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- Levi Gee
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I understand. It can appear quite challenging to put yourself in different scenarios and situations to develop your skills. What worked for me: - Networking with fellow hospitality and taking opportunities they have for extra work. I.e Guest Shift, Events or joint training- Be The Change That You Want To See. You may think that those opportunities aren't available to you, but in reality. With some elbow grease and an environment, you can create these situations. Ask those appropriate, to use space to organise roleplays, talks, and training for you and your colleagues.Receive feedback from others to learn what else to add to these situations or how to make them run effectively so everyone can take away the best experience possible.
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4 Reflect on your hospitality experiences and outcomes
The fourth step to developing your hospitality skills is to reflect on your experiences and outcomes and evaluate your progress and performance. You can do this by keeping a journal, a portfolio, or a log of your hospitality activities and results. You can also review your feedback, testimonials, or ratings from your customers, clients, or colleagues. You can also measure your achievements against your goals and benchmarks. You can also identify your strengths and weaknesses and areas for improvement.
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5 Seek feedback and support for your hospitality skills
The fifth step to developing your hospitality skills is to seek feedback and support from others who can help you grow and improve. You can do this by asking for constructive criticism, suggestions, or advice from your managers, peers, or customers. You can also join online or offline communities, groups, or forums that share your interest and passion for hospitality. You can also find a coach, a mentor, or a buddy who can guide you, motivate you, or challenge you.
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6 Celebrate your hospitality successes and rewards
The sixth and final step to developing your hospitality skills is to celebrate your successes and rewards and recognize your achievements and contributions. You can do this by rewarding yourself with something you enjoy, such as a treat, a gift, or a break. You can also share your stories, insights, or lessons with others who can appreciate and learn from them. You can also express your gratitude, appreciation, or recognition to those who helped you along the way.
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7 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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- Levi Gee
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What I Have Done To Develop My Own Skills - Take Time Off Work. I repeat. Take Time Off Work. One thing not mentioned in other examples is how important it is to take time away from the Hospitality Industry. We all require time to recharge, before we are back to service. The workplace will not disappear without you for a week. You are allowed to take time off and use this time wisely.For me: My best development was when I wasn't working. This is space and time to think freely, without daily stresses or biased opinions. You can take this as a way to reflect but, be moderate if you're prone to being very self critical.You can set goals, and establish small changes towards those goals. This is a good time to look at the future.
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